Pinball-Mods.com stands behind every product we sell; however, due to the nature of some of the products we sell; we cannot offer a refund in some cases.
Generally; you can return any of our products for a refund (minus shipping and 5% restocking fee) if they are unused and in a like-new, resaleable condition. All refunds *must* be requested within 30days of shipment from our shop. The returned items must be postmarked within 7days of issue of RMA number and be recieved within 45days of your inital order.
Once your item(s) have been received; we will inspect and test them and if they are like-new, and resaleable condition; we will issue a refund within 14 business days via your original payment method. All accessories and packaging must be included with your returns - this includes ESD bags, screws, and other accessories.
This does not apply to any product which has been modified in any way by the buyer. Any "do-it-yourself" mods would fall into the "un-refundable" category if it has opened and an installation attempted.
In every case; the purchase price (minus restocking fee) will only be refunded - shipping would not be included.
Due to 10/11/2019 Paypal policy changes - all refunds are now subject to a 5% restocking fee. Paypal no longer refunds the collected fees for any transaction; as a result, we must pass those fee losses to the customer when requesting a refund.
The buyer must return any item at their expense and Pinball-Mods.com is not responsible for lost packages when returning the products; therefore, we highly recommend the buyer insure their return shipment for the face value of the product.
All returns must be issued an RMA number; please use the Contact Us form to request an RMA number. Any packages without the RMA number on the package will be rejected at the buyer`s expense.
We warranty our products for 30days unless otherwise noted on the product page as long as it is used as directed in our installation documentation and in it`s intended application. Use in a different machine or application voids any warranty. If you encounter a issue with our products during our warranty period; please use the Contact Us form to request warranty assistance.